Refund Policy
At iTown, we operate a pre-booked admissions and event service with limited capacity. Admissions, party bookings, and food and drink purchases are non-refundable except where required by law or where otherwise stated in this policy.
Standard Admissions
All admission bookings are non-refundable. We may, at our discretion, transfer a booking or issue a credit voucher where sufficient notice is given.
Party Bookings and Private Hire
Deposits are non-refundable. More than 14 days before an event, payments may be transferred to an alternative available date at our discretion. Within 14 days of the event no refund will be provided. Within 7 days of the event the full booking fee remains payable. If iTown is unable to provide the booked event due to circumstances within our control, a full refund or alternative date will be offered.
Food and Drink Purchases
Food and drink purchased from iTown's café are non-refundable once prepared, served or supplied. We do not offer refunds where a customer changes their mind, orders incorrectly, no longer wishes to consume the item, or the item has been partially or fully consumed.
If an item is incorrectly supplied, not of satisfactory quality, unsafe, or not as described, please notify a member of staff immediately. We may offer a replacement item or refund in accordance with your statutory rights.
Customers must advise staff of allergies or dietary requirements before ordering. Whilst reasonable precautions are taken, allergen cross-contamination cannot be guaranteed against.
