Your Privacy

Privacy & Cookie Policy

How we collect, use and protect your information.

Last updated: 12 August 2026

iTown Newton Abbot respects your privacy and is committed to protecting your personal information.

This policy explains what information we collect, how we use it and the choices available to you.

1. Who We Are & How to Contact Us

iTown Newton Abbot is operated by iBounce Newton Abbot Limited.

We operate the website itown-newtonabbot.co.uk and are committed to protecting your personal data and respecting your privacy.

iTown Newton Abbot
65 Queen Street
Newton Abbot
Devon
TQ12 2AU

Email: contact@itown-newtonabbot.co.uk
Telephone: 01626 687943

2. What Personal Data We Collect

Data Type	Examples	How / When Collected
Identity	Name, title	Provided when making a booking, enquiry or completing a form.
Contact	Email address, telephone number, address	When making bookings, enquiries or communicating with us.
Technical	IP address, browser and device information	Automatically through website logs and, where permitted, analytics.
Usage	Pages visited, duration and interactions	Through analytics cookies where consent has been provided.
Marketing Preferences	Opt-in and opt-out preferences	When you provide or update your communication preferences.

3. Cookies & Similar Technologies

Cookies are small text files stored on your device. They help us operate the website, maintain sessions and, where you consent, understand how visitors use the site.

Cookie Categories

Category	Purpose	Examples	Provider
Strictly Necessary	Required for core website functions including sessions, security and navigation.	`PHPSESSID`	First-party
Analytics	Helps us understand how visitors use the website so we can improve it.	`_ga`, `_ga_8BYN6FD3EF`	Google Analytics

Cookie Details

View full cookie list

Name	Category	Purpose	Provider	Expiry
`PHPSESSID`	Strictly Necessary	Maintains the user session and basic website functionality.	First-party	Session
`_ga`	Analytics	Used by Google Analytics to distinguish visitors and provide statistical information about website use.	Google	Up to 2 years
`_ga_8BYN6FD3EF`	Analytics	Used by the iTown Google Analytics property to maintain session information.	Google	Up to 2 years

4. How to Control Cookies

You can accept or reject non-essential cookies using the cookie controls provided on our website.

You can also delete or block cookies through your browser settings. Most modern browsers, including Chrome, Firefox, Safari and Edge, provide controls for managing cookies.

You may also use the Google Analytics Opt-out Browser Add-on .

Analytics cookies are only used where you have given consent.

You can withdraw that consent at any time using our cookie settings.

5. How We Use Your Personal Data

We may use your personal data to:

process and manage bookings;
respond to enquiries and provide customer support;
communicate information relating to your booking or visit;
operate and improve our website and services;
manage customer accounts or memberships where applicable;
prevent fraud, misuse or security incidents;
meet our legal and regulatory obligations; and
carry out analytics where you have consented to analytics cookies.

We only process personal data where we have a lawful basis to do so under applicable UK data protection law.

6. Sharing Your Data

We may share personal data with trusted service providers where this is necessary to operate our business and provide services to you.

This may include providers of:

website hosting;
booking systems;
payment processing;
email and communications services;
analytics services; and
professional or regulatory services where required.

Service providers are required to protect your information and use it only for the purpose for which it has been provided.

7. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and operational requirements.

Different categories of information may therefore be retained for different periods.

8. Your Data Protection Rights

Depending on the circumstances, your rights may include the right to:

request access to personal data we hold about you;
ask us to correct inaccurate or incomplete information;
request deletion of personal information where applicable;
ask us to restrict the way your data is processed;
object to certain types of processing;
withdraw consent where processing is based on consent; and
request transfer of certain information where applicable.

To exercise any of these rights, please contact us using the details shown on this page.

You also have the right to complain to the Information Commissioner's Office if you believe your personal data has not been handled properly.

9. Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include secure hosting, access controls, encrypted connections and appropriate restrictions on access to customer information.

10. Children's Privacy

iTown is a family venue and many of our customers visit with children. Our online services and booking processes are intended primarily for use by parents, guardians and responsible adults.

We do not knowingly seek to collect personal information directly from children under 13 without appropriate parental or guardian involvement.

11. Third-Party Services & Links

Our website may contain links to other websites or use services provided by third parties.

Those organisations may operate their own privacy and cookie policies, and we recommend reviewing their policies where appropriate.

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will always be published on this page together with the date it was last updated.

13. Contact Us

If you have any questions about this policy or how we handle your personal information, please contact: