Privacy & Cookie Policy
iTown Newton Abbot · Last updated: 29 May 2026
Summary: We use essential cookies to make our site work and, with your consent, optional analytics cookies to improve it. You can change your cookie preferences at any time using the button below.
1. Who we are & contact
iTown Newton Abbot (“we”, “us”, “our”) operates the website https://itown-newtonabbot.co.uk (the “Website”). We are committed to protecting your personal data and respecting your privacy.
Address:
65 Queen Street
Newton Abbot
Devon
TQ12 2AU
Email: contact@itown-newtonabbot.co.uk
Telephone: 01626 687943
2. What data we collect
| Data type | Examples | How / when collected |
|---|---|---|
| Identity | Name, title | Provided by you through booking or contact forms. |
| Contact | Email, phone, address | When making enquiries or bookings. |
| Technical | IP address, browser and device information | Automatically through website logs and analytics. |
| Usage | Pages visited, duration and clicks | Through analytics cookies where consent has been granted. |
| Marketing preferences | Opt-in / opt-out records | When you set or update your preferences. |
5. Use of your personal data
We may use personal data to provide and maintain our services, manage bookings and accounts, respond to enquiries, improve our website and communicate important information regarding your bookings or visits.
We may also use your information for analytics, customer service, legal compliance and fraud prevention.
We only process personal data where we have a lawful basis to do so under UK GDPR.
7. Data retention
We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law.
8. Your rights under UK GDPR
- Access and receive a copy of your data.
- Rectify inaccurate data.
- Request erasure (“right to be forgotten”).
- Restrict or object to processing.
- Withdraw consent at any time.
You may also complain to the Information Commissioner’s Office (ICO) if you believe your data has not been handled lawfully.
9. Security
We use reasonable technical and organisational safeguards to protect personal data, including secure hosting, access controls and encryption where appropriate.
10. Children’s privacy
Our services are intended for use by parents, guardians and families. We do not knowingly collect personal data from children under 13 without parental involvement.
11. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page together with an updated revision date.
12. Refund Policy
At iTown, we operate a pre-booked admissions and event service with limited capacity. Admissions, party bookings, and food and drink purchases are non-refundable except where required by law or where otherwise stated in this policy.
Standard Admissions
All admission bookings are non-refundable. We may, at our discretion, transfer a booking or issue a credit voucher where sufficient notice is given.
Party Bookings and Private Hire
Deposits are non-refundable. More than 14 days before an event, payments may be transferred to an alternative available date at our discretion. Within 14 days of the event no refund will be provided. Within 7 days of the event the full booking fee remains payable.
If iTown is unable to provide the booked event due to circumstances within our control, a full refund or alternative date will be offered.
Food and Drink Purchases
Food and drink purchased from iTown’s café are non-refundable once prepared, served or supplied.
If an item is incorrectly supplied, unsafe, not of satisfactory quality or not as described, please notify a member of staff immediately so that we can resolve the issue appropriately.
Customers must advise staff of allergies or dietary requirements before ordering. Whilst reasonable precautions are taken, allergen cross-contamination cannot be guaranteed against.
Cancellations by iTown
If we cancel a session, event or booking due to unforeseen circumstances, safety concerns, building issues or circumstances beyond our reasonable control, we may transfer the booking, issue a credit voucher or provide a refund where appropriate.
Nothing in this policy affects your statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015.
13. Contact Us
iTown (a trading name of iBounce Newton Abbot Limited)
65 Queen Street
Newton Abbot
Devon
TQ12 2AU
Email: contact@itown-newtonabbot.co.uk
Telephone: 01626 687943
