Terms & Conditions

1. About iTown Newton Abbot

iTown Newton Abbot is an indoor children's role-play and family leisure venue located at:

iTown Newton Abbot
65 Queen Street
Newton Abbot
Devon
TQ12 2AU

iTown is operated by iBounce Newton Abbot Limited.

Telephone: 01626 687943
Email: contact@itown-newtonabbot.co.uk

2. Bookings & Payment

Bookings are subject to availability and are not confirmed until the booking process has been completed and any required payment has been successfully received.

Please check the details of your booking carefully before completing payment, including the date, session time, number of guests and any additional items selected.

Prices displayed during the booking process are in pounds sterling and include applicable taxes where required.

We reserve the right to change our prices, packages and promotions. Any changes will not normally affect a booking that has already been confirmed.

3. Pricing Errors

We take reasonable care to ensure that prices displayed on our website and booking system are correct.

If an obvious pricing, technical or system error results in a booking being accepted at a price that is clearly incorrect, we reserve the right to correct the error.

Where this happens, we will contact you as soon as reasonably possible and give you the option of paying the correct price or cancelling the affected booking for a full refund of any amount paid.

4. Standard Admission Bookings

Standard admission bookings are for the date and session selected when booking. Places are limited and your booking reserves capacity that may otherwise have been available to another customer.

Standard admission bookings are therefore normally non-refundable.

Where sufficient notice is provided, we may at our discretion be able to transfer your booking to another available session or provide a credit voucher.

Transfers and credits are subject to availability and cannot be guaranteed.

5. Party Bookings

Party bookings reserve dedicated capacity, facilities and staff for the agreed date and time.

Any deposit required when booking is used to secure your party date and is normally non-refundable.

Changing your party date

If you need to change the date of your party, please contact us as early as possible.

Where more than 14 days' notice is provided, we may transfer your booking to another available date at our discretion.

Cancelling a party

If a party is cancelled within 14 days of the booked event, payments already made are normally non-refundable.

Where cancellation takes place within 7 days of the event, the full agreed booking price may remain payable because staffing, facilities and other resources will already have been allocated to your event.

6. Private Hire

Private hire bookings reserve all or part of the venue specifically for your group and may be subject to separate booking requirements or agreed arrangements.

Any deposit required to secure a private hire booking is normally non-refundable.

Where more than 14 days' notice is provided, we may at our discretion transfer the booking to another available date.

Where a private hire booking is cancelled within 14 days of the booked event, payments already made are normally non-refundable.

Where cancellation takes place within 7 days of the event, the full agreed booking price may remain payable because staffing, facilities and other resources will already have been allocated to the booking.

7. Food & Drink

Food and drink purchased from iTown are non-refundable once prepared, served or supplied unless the item is faulty, unsafe, incorrectly supplied or otherwise does not meet your statutory rights.

If there is a problem with an item, please speak to a member of staff as soon as possible so that we can resolve the issue.

Customers are responsible for informing staff of allergies or dietary requirements before ordering. While reasonable precautions are taken, we cannot guarantee an entirely allergen-free environment.

8. Children & Supervision

Parents, guardians and accompanying adults remain responsible for the supervision and behaviour of children in their care while visiting iTown unless expressly stated otherwise as part of a particular organised activity.

Children must follow instructions given by members of staff and use the venue, play equipment and facilities appropriately.

9. Venue Rules & Safety

Customers must follow reasonable instructions given by iTown staff and any safety information displayed within the venue.

We reserve the right to refuse admission or ask a customer to leave where their behaviour may affect the safety, enjoyment or wellbeing of other customers, children or staff.

No refund will normally be provided where a customer is asked to leave because of inappropriate, abusive, dangerous or disruptive behaviour.

10. Arrival Times & Missed Sessions

Customers are responsible for arriving in sufficient time for their booked session.

Late arrival may reduce the amount of time available during your session. We cannot guarantee that a late booking can be moved to a later session where capacity is unavailable.

No refund will normally be provided for missed bookings or unused admission time where iTown was available to provide the booked service.

11. Cancellations by iTown

Occasionally we may need to cancel or substantially change a session or event because of safety concerns, building issues, staff availability, technical problems or circumstances outside our reasonable control.

Where we are unable to provide the service you booked, we will normally offer an alternative date, credit or refund as appropriate to the circumstances.

12. Vouchers, Promotions & Discount Codes

Voucher codes, promotional offers and discounts may be subject to their own conditions, validity periods and restrictions.

Unless specifically stated otherwise, promotional codes cannot be exchanged for cash and cannot normally be combined with another offer.

Where a voucher or promotion states that it applies only to particular admissions, products, dates or booking methods, those restrictions form part of the offer.

13. Annual Passes & Memberships

Annual passes, memberships and similar products are subject to the conditions advertised when they are purchased.

Benefits may be restricted to particular sessions, days or booking types and remain subject to venue capacity and availability.

Membership or pass benefits cannot normally be exchanged for cash or transferred to another person unless expressly stated otherwise.

14. Personal Belongings

Customers remain responsible for their own personal belongings while visiting iTown.

We recommend that valuable items are not left unattended. Nothing in these terms limits any liability that cannot legally be excluded.

15. Website Use

The content of this website, including text, photographs, graphics, branding and other material, belongs to iTown Newton Abbot, iBounce Newton Abbot Limited or the relevant copyright owner.

Website content may not be reproduced or used commercially without permission.

We aim to keep information on the website accurate and up to date but may occasionally need to correct errors, update information or temporarily suspend parts of the website.

16. Our Responsibility

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful for us to do so.

We are not responsible for losses caused by circumstances outside our reasonable control or losses that were not reasonably foreseeable when the booking was made, except where the law provides otherwise.

17. Our Commitment

18. Your Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Where goods or services do not meet the standards required by UK consumer law, your legal rights will continue to apply regardless of anything stated elsewhere in these terms.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, booking arrangements or legal requirements.

The latest version will be published on this website together with the date it was last updated.

20. Contact Us

If you have a question about a booking or these Terms & Conditions, please contact:

iTown Newton Abbot
65 Queen Street
Newton Abbot
Devon
TQ12 2AU

Telephone: 01626 687943
Email: contact@itown-newtonabbot.co.uk